Frequently Asked Questions
Hi! We can't always answer all questions via Instagram or social media individually however, you can gain an answer from our FAQ. If you do not find an answer to your question please feel free to email email@example.com. Please allow 24-48hrs for a response if not responded immediately. Thank you!
1. How long does shipping take?
- Our shipping varies depending on the processing time, current work load and your shipping address.
Standard shipping times can vary from 5-14 business days depending on the destination country as all of our packages ship separately from our international vendors. Please be patient your package is on the way! In some cases delivery can exceed 5-14 business days due to delays from the pandemic. Business days do not include weekends or public holidays. Weather can also effect delivery time.
You can track your order here: https://www.shopwearhousebtq.com/apps/tracktor/track
We are not liable for any extended wait time on your packages. If a package ships late or out of our estimated time frame we are not obligated to refund. Please keep this in mind as some packages take longer to ship than others.
Because we want to offer our customers qualitative products at the lowest price available, shipping can take some time. As we work with different suppliers, most products aren't shipped together, so if you order multiple items they will likely arrive separately. Our items ship from Asia and the U.S. Please note that additional customs fees may apply within European countries. Please check your national carrier's policy before ordering, we are not responsible for any possible fees.
2. I never received my package, what happened?
- Once an item is shipped it will automatically send a tracking number with the shipping confirmation email. When you receive a tracking number this means it is now in the hands of USPS, and we are no longer responsible for your package. Although USPS is a very reliable mailing source, they sometimes do make mistakes and may take longer that what is expected, please understand when this happens it is out of our control. We can not refund you for lost packages. If you need to further discuss any shipping problems after you have received your tracking number, we would suggest to contact your local USPS and with your tracking number they can let you know exactly where and what is going on with your package. This is very rare but it can happen and we want to make sure you know the proper steps to take action.
3. I placed an order and one of my items is stated as "NIS", will I still be charged for that item?
- This rarely happens because our stock is our priority but unfortunately, stock mishaps happen. NIS stands for "NOT IN STOCK" Although an item was in stock when purchasing, it does not mean it is ALWAYS either sell able or accurate in stock. Sometimes items may have a damage and we do not want to send that item so it will become out of stock or sometimes the stock is taken at the exact same time as another customer. Nonetheless, we ALWAYS refund the item that is out of stock, please note depending on your bank, sometimes it takes 5-10 business days to show the refund on your statement but it is done as soon as your order is processed. This is the only time we return money, if an item is out of stock. Again, this rarely happens but it does sometimes, we got you covered!
4. When do you restock certain items?
- Restocks on items vary, it always depends if the style is available from our vendor and the current demand of the product. If an item becomes out of stock very quickly after being released, we will most likely restock within a week, but again isn't always promised. We always update our Instagram and Snapchat about restocks, so make sure to follow us on social media to stay updated :)
5. I bought something in promotion or using a code, Can I still exchange my items?
-We do offer a lot of special offers, sales and free shipping on specific items weekly, so because of that All Sale/ Promotions are Final Sale. No Exceptions because items are not regular priced and we are a small boutique. You wouldn't be able to get accurate store credit.
6. What are your exchange policies?
- At this time we are not offering returns or exchanges, no exceptions. Please refer to our RETURN POLICY for more in depth of the policy and full information.
7. I received my order and my item is damaged, Can I get another item?
-Yes, if your item came defected you have 48 hours from when the tracking shows "delivered" to contact us and inform us about the defect, please make sure to email us at firstname.lastname@example.org, an Instagram DM isn't considered a contact method because it is always flooded with tons of questions and we will not be able to get to it in time. Please include 3 photos of the defect. We want to make sure you always have your items in great condition so please make sure to contact us within that time frame. We will not be able to offer exchanges on damaged items after 48 hours have passed.
8. The item broke on me while I was wearing it, can i get a refund?
- We know this can be very disappointing and we do apologize if this happens, however we do not manufacture our items and we do not have any control over this, therefore Style Wearhouse isn't responsible for damages that happen after the item is used. We can not refund you for something that broke or ripped after any wear and tear. No Exceptions. Thank you for understanding.
9. What size do I get in this item?
10. Can I return a bodysuit?
- No. All bodysuits are FINAL SALE at all times. For hygiene purposes, to protect you and other customers, we can not take a bodysuit back. Even if its unworn. NO EXCEPTIONS.
11. Where does my store credit go to? How can I access it?
- All store credits are issued as a code that must be entered in the discount box at checkout. You must enter the code given to you via email in the discount code box at checkout.
12. How will I know when my store credit for online processed?
- Your online credit will be processed 1-2 business days after we have received your order back from USPS. It is counted from the day the tracking shows it was "picked up/delivered”. You can always keep tabs on tracking by checking the tracking number you shipped it back to us with. ALL RETURNS/EXCHANGES MUST HAVE A TRACKING NUMBER.
13. Can I cancel my order after it has been placed?
- No. We fulfill orders as they come in and they cannot be canceled after being placed. No exceptions. Once an order is placed we cannot alter or add onto the order. We cannot add discount or promotions onto an order after being placed.
14. Can I get a refund?
- No. We do not offer refunds. All items are final sale.
15. My tracking is not updating in USPS system
-We ship internationally. Internationally shipped packages are not available in USPS system until customs in your country has handed the package over to them.
Please make sure that the shipping address is correct as we’re unable to redirect orders once they are shipped because they are in USPS or UPS hands, please contact them if there is a problem with the delivery. If you order, and put in the wrong address we are not liable; if the package is shipped back to us we will ship it back to you, but you are to pay for shipping again. If this happens you can not cancel the order nor get a refund because you put in the incorrect address. The package will be held for 20 days for you to pay for reshipment. We will let you know the shipping cost. Style Wearhouse is not responsible if they (USPS, Fedex, UPS,ETC) lose or misplace your package.
You can access your tracking number & track your order here - https://www.shopstylewearhouse.com/apps/tracktor/track
For real time updates and delivery notifications you can also track your order on the shop app - https://shop.app